Return Policy
DISTRO DRIP LLC is committed to providing high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, please review our return policy below:
Eligibility for Returns
– Returns must be requested within 7 days of delivery.
– Products must be unused, unopened, and in original packaging.
– Proof of purchase (receipt or invoice) is required.
Non-Returnable Items
– Customized or personalized items
– Clearance or sale items
– Items marked as “non-returnable” at the time of purchase
Return Process
- Contact our customer service at sales@DistroDripLLC.com or call (443) 534-1474 to request a return.
- Once approved, you’ll receive return instructions and the return address.
- Return shipping cost is the responsibility of the customer unless the item was defective or sent in error.
Refunds
– Refunds will be issued to the original payment method within 7–10 business days after receiving the returned item.
– In case of defective or damaged items, a full refund or replacement will be provided.
Expanded Return & Refund Policy – DISTRO DRIP LLC
At DISTRO DRIP LLC, your satisfaction is our priority. We are committed to delivering high-quality wholesale products backed by transparent and fair customer service. Please review our complete return and refund policy below to understand how we handle returns, exchanges, and refunds.
Eligibility for Returns
To qualify for a return:
– All return requests must be initiated within 7 days of the delivery date.
– Products must be in their original condition—unopened, unused, and still sealed in the original packaging.
– You must provide proof of purchase, such as a receipt or invoice.
– Items must not show signs of wear, tampering, or damage caused by misuse or improper storage.
Non-Returnable Items
We cannot accept returns for the following:
– Customized or personalized products
– Sale, clearance, or promotional items
– Items labeled “non-returnable” at the time of purchase
– Opened or used consumables, hygiene products, or perishables (if applicable)
Return Process – Simple & Efficient
To start your return:
1. Contact our support team by emailing sales@DistroDripLLC.com or calling us at (443) 534-1474.
2. After approval, you will receive:
– A Return Authorization Number (RAN)
– Detailed return instructions and shipping address
3. Customers are responsible for return shipping costs, except when:
– The product was damaged during transit
– You received the wrong item
– The item was defective
Please use a trackable shipping service to ensure proper handling of your return.
Refunds – What to Expect
– Refunds will be processed to the original payment method within 7–10 business days after the returned item is received and inspected.
– You will be notified via email once your return is processed.
– If your item was defective, incorrect, or damaged upon arrival, you’ll be eligible for a full refund or replacement at no extra cost.
Need Help?
Our customer care team is here to help you through every step of the return process. For assistance or questions, reach out to sales@DistroDripLLC.com or call (443) 534-1474 during business hours.
